TERMS OF USE OF THE WEBSITE OF THE COMPANY WITH THE BRAND NAME "HEALD HERBAL BLENDS PRIVATE CAPITAL COMPANY" (hereinafter the "Company")

USE OF THE WEBSITE

The use of this website (hereinafter the "Website") is governed by the terms of use set forth herein and apply to all of its content and its individual pages.

Browsing, accessing or using the Website and any services available through it constitutes evidence that you have studied, understood and accepted all the terms of use. For this reason, you are invited to read their content carefully in advance. In case you do not agree with the terms of use of the Website, you must not use the services and content thereof.

The present content of the Website, which belongs exclusively to the Company, is protected by national, European and international laws and conventions, including, but not limited to, legislative provisions on the protection of intellectual property. Any reproduction by any means, of part or all of the present content of the Website, without the prior written consent of the Company, is expressly prohibited.

Access to and use of the Website and its content is the sole responsibility of each visitor/user. The use of this Website is only permitted to persons over 18 years of age, with full legal capacity. By using this website, the user automatically declares that he/she has reached the age of 18.

The information contained on the Company's Website is presented solely for informational purposes and with the aim of promoting and enabling the purchase of the Company's products.

Before browsing the Website and making your purchases, we would like you to take some time to read the terms of use. These terms concern the protection of your personal data and the necessary security of your transactions, as well as all stages of ordering our products, which are: presentation, sale, packaging, transportation, delivery and any possible return of these products.

Your navigation on the Website as well as the implementation of any transaction and/or communication with the Company implies the unreserved acceptance of the terms of use that govern our Website. In the event of a disagreement or desire to make a reservation on your part regarding a part or all of these terms, you have the opportunity to communicate your request by sending an email toinfo@ heald.gr

At this point we would like to inform you that our Company reserves the right to modify, renew or upgrade at any time and in any way it deems appropriate without primarily requiring information or notification of the consumer/user/member of the Website regarding:

i. Part or all of these terms,

ii. The content, the external appearance (interface), the structure or composition (configuration) as well as the technical specifications of the Website,

iii. The cancellation, suspension or termination of the operation of the Website,

iv. The Company's pricing policy as well as its sales promotion methods, through offers and/or discounts, which are determined exclusively by the Company and may be modified whenever it wishes, without requiring prior notice in any way.

GENERALLY

The Company offers all internet users the opportunity to choose and purchase from a range of unique varieties of botanical blends containing 100% wild and natural herbs enhanced with terpenes. They are available in 4 rich flavors and scents. The Company complies with the applicable legislation of the countries in which it conducts commercial transactions.

WEBSITE CONTENT AND LIMITATION OF LIABILITY

The Company has compiled the content of this Website with the greatest possible care and believes that it includes all information and data concerning the products, hereinafter referred to as the “Information”. The Information contained on the Website is made available for informational and promotional purposes only. All Information may change at any time without notice.

The Company makes every effort to ensure the accuracy of the information and services provided on the Website. However, discrepancies are possible. However, the Company does not provide any guarantee regarding the accuracy, updating and completeness of the content of the Website. In case you have any questions or comments regarding its content, we recommend that you contact us.

The visitor/user assumes all risks that may arise from accessing and using the website. The Company and any party involved in the creation, design or provision of this Website shall not be liable for any damage to the visitor/user, including but not limited to any direct, indirect, incidental, consequential or other damage that may arise from any access, use or inability to use the Website, unless it is proven that the omission was due to the Company's own malice with the intention of causing harm to a specific visitor/user. The exclusion of liability also includes the causing of any damage from any transmission of a virus to the user's electronic equipment.

The Company, with the aim of optimizing the methods of communication and the provision of its services, may change the functionality and some features of the Website, while simultaneously modifying the relevant terms and conditions at any time and without notice. If and when changes are made to the terms of use, the Company will post online the currently applicable version of the terms of use, while continued use of the Website or its services will be deemed to constitute acceptance of the new terms. For this reason, each visitor/user is requested to check the terms of use at regular intervals.

INTELLECTUAL PROPERTY RIGHTS

The present content of the Website, including any information, trademarks or logos of the Company, constitutes its intellectual property, which is protected in accordance with the applicable national and European laws on intellectual and industrial property (indicatively, Law 2121/1993, 2000/31/EC and 2001/29/EC, Law 2017/1564, Law 2019/790 and Law 4679/2020). Therefore, any copying, reproduction, sale, publication or generally illegal commercial or other exploitation of this Website and its content is not permitted, without the prior provision of a written license from the Company, otherwise the user will be liable for compensation, in accordance with the provisions of the relevant legislation.

The content of the website is available to its visitors/users for personal use and is prohibited from being made available for commercial purposes.

PROTECTION OF PERSONAL DATA

The Privacy Policy is an integral and binding part of these terms of use.of this Website, which sets out in detail the provisions relating to the protection of your personal data that you provide to us. The Company is committed to a high level of protection of the personal data of the visitor/user of the Website, in accordance with the requirements of national and EU legislation on the protection of personal data and in particular the European General Data Protection Regulation (EU) 2016/679 (GDPR) which came into effect on 25 May 2018, the implementing Law 4624/2019 as well as any Directives or Decisions of the Personal Data Protection Authority.

JURISDICTION

The visitor/user of the Website expressly accepts that the exclusive jurisdiction and competence for any dispute arising from the application of the terms and the general use of the Website is the Courts of Athens and Greek law is applicable. If any of the above terms is declared invalid by a court decision, this does not affect the validity and force of the remaining terms, which remain in full force and validity. Similarly, in the event that some terms of use become unenforceable, the force and/or validity of the remaining terms is not affected. The invalid and/or unenforceable terms will be replaced with new terms, so that they become valid and enforceable to the maximum extent possible.

CONTACT THE COMPANY

To submit any request, including communication with the Website administrator, information, clarifications, request for use and reproduction of part of the Website, you can contact us at the email address info@heald.gr or at the contact telephone number: +30 215 2158178.

PAYMENT METHODS

Payment via cash on delivery

Make your purchases and we will ship your order the same day, provided it is placed before 4:00 PM, via ACS Courier or BOX NOW depending on your preference.

By choosing ACS Courier, payment via cash on delivery is made upon receipt, either in cash to the ACS driver or in store with cash or debit/credit card.

The cash on delivery method has an additional charge of €2.00, in addition to shipping costs (€3.50), bringing the total cost to €5.50.

With the BOX NOW option, the cash on delivery service is called BOX NOW PAY ON THE GO and is a digital cash on delivery exclusively with a Viva Wallet payment link that the customer receives on their mobile phone via viber/sms. In this case, there is no possibility of paying with cash.

The digital cash on delivery method has an additional charge of €1.00, in addition to shipping costs (€2.50), bringing the total cost to €3.50.

The cash on delivery service applies exclusively to shipments within Greece.

There is no possibility of cash on delivery for foreign orders..

Payment via credit/debit card

Payment via Viva Wallet

All payments made through the Viva Wallet electronic payment platform are processed with high security standards. Viva Wallet complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the protection of cardholder data. In addition, it uses advanced encryption technologies, such as asymmetric cryptographic techniques, key exchange protocols and tokenisation, to protect transactions and users' personal information.

Upon completion of your order, you will be transferred to Viva Wallet's secure platform, where you can select your desired payment method and complete your transaction securely.

For more information about Viva Wallet's privacy policy, you can visit the company's official website:https://www.viva.com/el-gr/privacy-notice

Payment via PayPal

All payments made through the PayPal electronic payment platform are processed with high security standards. PayPal uses advanced encryption technologies, such as the Secure Sockets Layer (SSL) protocol, to protect users' personal and financial data.

Upon completing your order, you will be transferred to PayPal's secure platform, where you can select your desired payment method and complete your transaction securely.

For more information about PayPal's privacy policy and terms of use, you can visit the company's official website:https://www.paypal.com/gr/webapps/mpp/paypal-safety-and-security

Payment via bank deposit (transfer)) / (For wholesale customers only)

Make your purchases and pay either by depositing the amount at a bank branch to Heald's accounts, or via e-banking. Send us the proof of payment at info@heald.gr   and we will immediately send you your products. Make sure to make payments from the same bank so that you are not charged additional interbank fees.

Alphabank IBAN : GR0401401480148002002011156

Eurobank IBAN : GR7202601860000610201096307

Piraeus IBAN: GR8701717530006753169023760

SHIPPING COSTS

SHIPMENTS WITHIN GREECE

For purchases up to 100.00€ shipping costs via BOX NOW Lockers are €2.5, while via ACS Courier €3.50.

For purchases over €100and above shipping costs are free via BOX NOW Lockers and ACS Courier.

The additional payment costs if you choose the cash on delivery method are €2.00 for ACS Courier, while €1.00 for BOX NOW PAY ON THE GO.

 

SHIPMENTS OUTSIDE GREECE

For international shipments, we work with UPS Courier. Shipping costs are automatically calculated at checkout, based on the customer's address. Cash on delivery is not supported.

Delivery Time: Estimated delivery time depends on destination and UPS service selected. Typically, deliveries are made within 1-5 business days.

Regarding Cyprus, there is also the option of BOX NOW Lockers where the shipping costs are €9.00.

ORDER CANCELLATION

When and how can you cancel your order?

i. Before sending/receiving the product by sending an email to the email addressinfo@heald.gror by telephone at +30 215 215 8178

ii. After receiving the product, you can exercise your right of withdrawal within 15 calendar days as long as the product has not been opened.

RIGHT OF WITHDRAWAL

Shipping costs for returning products are the responsibility of the customer. Refunds (for paid orders) will be issued when the products are returned to us. If the returned product has been opened, damaged or worn out due to the customer's fault, no refund will be given.

Within 15 calendar days from the day you received the product, you have the right to return it, as long as it has not been opened, by any shipping method you wish. The right of withdrawal is exercised by sending an email toinfo@heald.gras well as by phone at +30 215 215 8178.

We note that the exercise of the above right (sending the request and the product) must be carried out no later than within the above 15 calendar days (proof of date of shipment: the courier or post office stamp or in any other case). For the exercise of the right of withdrawal, it is assumed that the product has not been opened, and that labels or markings on the products have not been removed.

Finally, all products must be returned in the excellent condition they were received in, without damage, without any defect (subject to the return of a defective product), complete and in their packaging, accompanied by all necessary documents.

CHANGES-RETURNS POLICY

Product returns and exchanges are possible for purchases made directly from the Heald eshop, on all working days of the week and within 15 days from the date of purchase.

In case of a personal purchase, you should definitely have the receipt or invoice with you.

Returned products must be in their original condition (unopened, unused packaging), including all labels that identify the product. Otherwise, product returns cannot be accepted.

For returns of products purchased during a sale period, the price is considered to be the price in effect on the date of purchase. In case you wish to replace a product purchased at a discount with another one also sold at a discount, the difference in price of the two products is paid in cash or by bank transfer by the customer, depending on whether the new selected product is cheaper or more expensive.

If you wish to return a product during a sale period, but the product was purchased without a discount, the original price of the product will apply for the exchange.

If you wish to return an item purchased without a discount during a discount period, then the exchange will be made at the original prices (before the discount) of both products.

Cookie Policy

General information about cookies

A cookie is a small piece of data that a website can store on your computer or mobile phone. A cookie allows the website to "remember" your actions while you are browsing the website. Although most browsers, such as Google Chrome, Mozilla Firefox, Safari and Opera, support the use of cookies, the user can set their browser not to accept cookies or delete them later.

Each cookie contains information such as usually the name of the website it came from, its "lifespan" (i.e. how long it will remain on your device), and a value, which is usually a number.

Essentially, cookies allow websites to store various anonymous information such as the visitor's preferences or whether they have visited the website again. However, cookies never contain personal information that could allow anyone to contact the visitor of the website such as e-mail, phone numbers, etc. Our website uses cookies, according to standard internet practices, to help you access and browse the internet.

Use of cookies

The visitor with his navigation on the website https://heald.gr/ (hereinafter the "Website") of Heald Herbal Blends I.K.E. (hereinafter "Heald") is informed the first time it is accessed with a relevant reference at the bottom of the page that it accepts and understands that the use of cookies is necessary for its optimal functioning.

You can modify your browser settings to reject some or all cookies, except those that are strictly necessary. Please note that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available.

Typically, browsers are set to accept all cookies. If you wish, it is possible to set your browser to not accept cookies from a specific website, to be notified when it stores cookies, or to not accept any cookies at all, beyond those necessary for the operation of the application.

To learn more about cookie settings in different browsers, you can click on the “Help” option in your browser.

What types of cookies are used?

Heald uses cookies on the Website to manage your session, to provide and customize personalized advertising and other content to reflect your specific needs and interests. Cookies may also be used to compile anonymous, aggregated statistics that allow us to understand how our audience uses our Website and help us improve its structure and content. We cannot personally identify you from this information. For more information about cookies in general, please visit allaboutcookies.org.

Specifically, our Website uses the following categories of cookies:

• Necessary cookies

Necessary cookies, otherwise known as strictly necessary cookies, are essential for the proper functioning of our Website and allow you to browse and use its features. These cookies do not identify you personally. Without these cookies, we cannot offer the effective functioning of our Website.

• Functionality (Preferences) Cookies

These cookies allow our Website to remember user preferences such as language or region, in order to provide enhanced and personalized features. They may also be used to provide services requested by the user, such as watching videos or using social media. The information collected by these cookies may be anonymized and cannot track browsing activity on other websites. If you do not accept these cookies, the performance and functionality of the Website may be affected and your access to its content may be limited.

• Statistics Performance Cookies

These cookies collect information about how visitors use the Website, for example, they collect information about how visitors use the Website, the pages they visit most often, if they receive error messages from the Website. These cookies collect aggregated, anonymous information that does not identify any visitor/user. They are used exclusively to improve the performance of the Website. We also use a cookie file to collect statistical data through the Google Analytics code. For more information, visit the website:  https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.These cookies do not collect information that could identify the visitor.

• Marketing cookies

These cookies are used to provide content that is more relevant to you and your interests. They may be used to send targeted advertising/offers, limit ad views or measure the effectiveness of an advertising campaign. These cookies may be used to remember the websites you have visited in order to determine which online marketing channels are most effective. Such cookies may also be collected by social media (Facebook, Instagram etc.) for interest-based advertising, which allows the display of personalized and relevant ads to the user's preferences.

Mandatory consent for storing cookies

The installation and use of cookies is specifically regulated by paragraph 5 of article 4 of Law 3471/2006 (which transposed Directive 2002/58/EC into Greek law), according to which the installation and use of cookies is permitted only with the consent of the user. A website may install such a cookie only if the user has given his consent after being clearly and extensively informed about this installation, the purpose of the processing, the exercise of the right of access and any recipients of the data. This consent may be given through appropriate settings in the web browser or through another application.

Obtaining consent from the visitor

Given that the Google Analytics service cookies are third-party cookies with respect to our page and do not fall under the exception of par. 5 of article 4 of law 3471/2006 as traffic analysis cookies, our page obtains the visitor's consent before storing cookies on their terminal equipment. The user has the ability at any time to delete the cookies stored by this page in their browser, through their settings.

In particular, the Website uses a special plugin, which prevents cookies from being stored on the visitor's terminal equipment, unless his consent is first obtained by clicking on an acceptance button. Near the acceptance button there is a link, which leads to this Cookie Policy, in which the user can read all the necessary information, which will facilitate his decision on granting consent or not to accept cookies.

How to control cookies?

It is at your discretion to withdraw, whenever you wish, your consent or to object to the use of cookies on your computer or device, to control and/or delete cookies.

Changes to the Cookie Policy

This Cookie Policy may be modified at any time. For this reason, we consider it advisable to regularly review this Policy. In the event of a modification, the date on which it took place will be indicated. The Cookie Policy, as formulated by the most recent modification, is always considered valid.

COOKIES POP UP

This website uses cookies.

Our website uses cookies to make browsing as functional as possible, to personalize content and advertisements, and to compile statistics on its use. Please refer to our cookie policy to learn more about the use of cookies on our website. (here is a link to the Cookie Policy)

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Cookie Statement

Necessary (3)

Necessary cookies help make a website usable, enabling basic functions such as navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Functionality (1)

These cookies allow the Website to remember user preferences such as language or region, in order to provide enhanced and personalized features. If you do not accept these cookies, the performance and functionality of the Website may be affected and your access to its content may be limited.

Statistics (3)

Statistics Cookies help Website owners understand how visitors interact with the pages by collecting and reporting information anonymously.

Commercial Promotion (3)

Marketing cookies are used to track visitors to the Website. The intention is to display advertisements that are relevant and attractive to users and therefore more valuable to third-party publishers and advertisers.

Related:

Cookies are small text files used by websites to make the user experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this website. For all other types of cookies we need your permission.

You can change or withdraw your consent at any time through the Cookie Statement on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.